Return & Refund Policy
At Plushpendant, we are dedicated to delivering high-quality products and outstanding customer service. We want you to be fully pleased with your purchase, so we provide a 60-day guarantee for your satisfaction. If for any reason you’re not fully satisfied, please reach out to us at support@plushpendant.com.
Our Customer Support is available 24/7, as your happiness and satisfaction are our top priorities.
Order Cancellation
- You may request a cancellation within 24 hours of placing your order, provided it has not been dispatched. Once dispatched, cancellations are no longer possible, and our standard returns policy will apply.
Returns
- Returns are accepted within 60 days of receiving your order.
- Products must be in their original, unused condition with all packaging and tags intact.
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
- Contact customer support before returning any items; unauthorized returns may be refused.
Refunds
- Refunds, if approved, will be processed within 5-10 business days, depending on your financial institution.
- Refunds may be denied if the product is not returned in its original condition or if the request does not comply with our policy.
Exchanges
- Exchanges are offered as store credit only and are free for product issues (e.g., defects or incorrect items).
- For exchanges, we will cover the shipping cost for sending the replacement product.
- Contact customer support to initiate an exchange request.
Shipping Costs
- Original shipping fees are non-refundable.
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item).
Exclusions
- Refunds or exchanges are not available for items marked as final sale, personalized products, or products damaged due to misuse.
Non-Compliant Requests
- Requests for refunds, returns, or exchanges that do not adhere to these terms may be denied.
By placing an order, you agree to these terms and conditions. For further assistance, please contact our customer support team.
Please note, we reserve the right to update this Return & Refund Policy at any time. It is the customer’s responsibility to review the latest version before purchasing. By making a purchase and using Plushpendant products, you accept this Return & Refund Policy.
