Contact Information
You can email us at help@plushpendant.com for any customer service issues that arise.
Please allow us 24 hours for a response.
Frequently Asked Questions
Find answers to common questions about PlushPendant, including orders, shipping, returns, and more. If you need further help, our customer support team is always ready to assist!
Orders, Shipping, & Returns
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We know you’re excited to receive your PlushPendant jewelry! All US orders are processed and shipped from our warehouse within 5-8 business days. If you need an update on your package, simply reach out to our customer support team, and we’ll be happy to assist you.
After your order is shipped from our warehouse, delivery typically takes 5-8 business days within the US. Shipping times may vary depending on your location, but you can expect your jewelry to arrive soon after it leaves our warehouse.
If you’re not completely satisfied with your order, no worries! You can start a return or exchange by contacting our customer support team within 60 days of receiving your product. Our friendly agents are available every day from 5 AM to 6 PM PST to guide you through the process.
We’re confident you’ll love your new jewelry, but if for any reason it doesn’t meet your expectations, we’ve got you covered! Our 60-Day Satisfaction Guarantee allows you to return or exchange your product within 60 days of receiving it. Just reach out to our customer support team, and we’ll take care of the rest.
At PlushPendant, we accept a variety of payment options for your convenience. You can use Google Pay or any major credit or debit cards, including VISA, Mastercard, and American Express, for a smooth and secure checkout experience.
To apply a discount or promo code, simply go to the Checkout Page. On the right side, you’ll see an “Add a coupon” box. Enter your code, click “Apply,” and the discount will be automatically deducted from your total!
Necklaces
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Our necklaces are crafted from a variety of high-quality materials. Each product description specifies the materials used.
Yes, many of our necklaces are made with hypoallergenic materials. Look for items marked as nickel-free, which are ideal for sensitive skin.
We offer necklaces in various lengths, from chokers to long chains. Our size guide provides details on different necklace lengths and how they sit on the neck.
To maintain the quality of your necklace, store it in a dry place, avoid contact with water, perfumes, or lotions, and clean it with a soft cloth to remove any tarnish or dirt.
Yes, we offer bundles where you can purchase multiple necklaces together at a discounted price. Check our “Bundles” section for current deals.
Yes, we offer a 60-day return or exchange policy on most of our necklaces, as long as they are in their original condition and packaging.
Once your necklace order ships, you’ll receive an email with tracking information so you can monitor its delivery status.
Bracelets
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We offer a wide variety of bracelets, including charm bracelets, bangles, cuffs, chain bracelets, and beaded styles. Each collection has its unique design to suit different preferences.
Our bracelets are crafted from high-quality materials such as sterling silver, gold, stainless steel, leather, and natural stones. Each product page provides detailed information about the materials used.
If you’re not completely satisfied with your order, no worries! You can start a return or exchange by contacting our customer support team within 60 days of receiving your product. Our friendly agents are available every day from 5 AM to 6 PM PST to guide you through the process.
We provide a bracelet sizing guide on our website to help you measure your wrist and choose the right size. For adjustable bracelets, we specify the range of sizes they can fit.
Many of our bracelets feature adjustable clasps or sliders to ensure a perfect fit. The product description will indicate if the bracelet is adjustable.
Yes, several of our bracelets are made with hypoallergenic materials, such as nickel-free metals. Please check the product details for specific information on hypoallergenic items.
To keep your bracelet in top condition, avoid exposure to water, perfumes, and harsh chemicals. Store it in a dry place and clean it regularly with a soft cloth to prevent tarnishing.
Yes, we offer bracelet bundles where you can purchase multiple pieces together at a discounted price. Visit our “Bundles” section to explore the latest deals.
Yes, we offer a 60-day return or exchange policy on most bracelets, provided they are in original condition. Please note that custom orders are non-refundable.
Once your bracelet order is shipped, you will receive a tracking number via email to monitor the progress of your delivery.
Bundles
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Our jewelry bundles typically include a curated set of matching or complementary items such as necklaces, bracelets, earrings, or rings. Each bundle is designed to offer a cohesive look at a discounted price.
You can browse our “Bundles” section on the website to view all current offers. We frequently update this section with new collections and special promotions.
Yes! Our bundles are specially priced, offering a discount compared to buying the individual pieces separately. The discount amount varies depending on the bundle.
Yes, you can return or exchange items from a bundle within 30 days, provided the entire bundle is returned in its original packaging and condition. Individual items from the bundle cannot be returned separately.
Some bundles are part of limited-time promotions or seasonal collections, while others are available year-round. Check the product description for any time-sensitive offers.
Typically, items in a bundle are packaged together in a single gift box. If you prefer separate packaging, please contact customer support or leave a note at checkout, and we’ll accommodate your request when possible.
After placing your order, you’ll receive a tracking number via email once it ships, so you can monitor its delivery status.
Occasionally, we run promotions offering additional discounts or gifts when purchasing multiple bundles. Be sure to sign up for our newsletter to stay updated on the latest offers.
FREE SHIPPING WITHIN US
ON ALL ORDERS
Satisfaction
Guaranteed
DEDICATED CUSTOMER CARE
AVAILABLE DAILY 5 AM – 6 PM PT
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